Quality Management.

Understanding the customer’s needs and translating these needs in all steps of the project’s life cycle is a central area of concern for all public managers responsible of providing services to the population. The key to success for realizing quality projects entails using quality management tools for each step of the project and developing a process that aims at continued improvement.

This practical and interactive 3-hour training allows an understanding of the:
• Development of a quality plan
• Assignment of attributes and measuring performance guidelines
• Key definition in quality

Outline

– Quality concept for development projects.
– Quality principles and major theories (Deming).
– Continued improvement.
– Launching quality control and assurance.

Benefits and Takeaways

Understanding of processes that guide planning, budgeting and project management:
– Prepare for the PMP© Certification exam (Project Management Professional) awarded by PMI®;
– Develop personal management habits (leadership, motivation, etc.);
– Exchange on challenges and impacts linked to managing important public projects – share their experience.

Price & Information

– Professional Development Activity approved by Ordre Ingénieur du Québec / PMI
– 3 Professional Development Units / 3 Hours
– Only $45 + Tax