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Great opportunity for PMP to enhance their market value by adding another certification ! 

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions
process improvement initiatives in small businesses or multinational corporations. This is certification is a mark of
excellence that demonstrates the ability to ensure high quality of an organization's products and/or services.
The CMQ/OE program offered by the Institute of Quality Management takes students inside the depth of the Body
of Knowledge of the CMQ/OE certificate granted by the American Society for Quality (ASQ). It strongly prepares
candidates for passing ASQ's the final exam.

  • Prepare yourself for the qualifying exam
    of the American Society for Quality (ASQ)
    and obtain its certificate as a Certified
    Quality Manager (CMQ/OE).
    Please visit the website www.asq.org for more
    information.
  • Facilitate and lead team efforts to establish
    and monitor customer/supplier relations,
    supports strategic planning and
    deployment initiatives.
  • Develop measurement systems to
    determine organizational improvement.

ADMISSION REQUIREMENTS FOR THE EXAMINATION!

  • You must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge Check here. A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.
  • If you've been certified by ASQ as a Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Engineer, experience used to qualify for certification in these fields applies to certification as a Manager of Quality/Organizational Excellence, as long as the 10-year minimum requirement is met.
  • If you have completed a degree from a college, university, or technical school with accreditation accepted by ASQ, part of the 10-year experience requirement will be waived(only one of these waivers may be
    claimed):
  • * Diploma from a technical or trade school—one year will be waived
    * Associate degree—two years waived
    * Bachelor's degree—four years waived
    * Master's or doctorate—five years waived
  • Degrees or diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.
  • *Minimum Expectations of a Certified Manager of Quality/Organizational
    Excellence*
  • * Must be a professional who leads and champions process improvement
    initiatives in organizations that can have regional or global
    focus in a variety of product or service settings.
    * Must lead team efforts to establish and monitor customer/supplier
    relations, supports strategic planning and deployment initiatives.
    * Must help develop measurement systems to determine organizational
    improvement.
    * Must motivate and evaluate staff, manage projects and human resources.
    * Must analyze financial situations, determine and evaluate risk,
    and employ knowledge management tools and techniques in resolving
    organizational challenges.

DOWNLOAD BROCHURE PDF: HERE
 
EXAMINATION:

Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge check here. The Manager of Quality/Organizational Excellence examination is a four-hour, two-part examination–150 multiple choice questions and two constructed response (essay) questions. It is offered in English.
 
Agenda:

 Time

Topics Time Topics
DAY 1

Definition of quality
Roles
• Top management
• Senior management
• Project management
Structures
• Quality steering committee
Components

Quality Assurance

Standards
• Business impact
• ISO 9001
• Audits

Regulations
• Business impact
• Good Laboratory Practice
• Ministry of Transport regulations

Quality Control
• Inspection
• Testing

Standards

Continuous Improvement
• Seven basic tools
• Seven advanced tools

Lean
• Seven wastes
• 5 S

Improvement activity
• Perform a process
• Improve the process
• Implement the improvement
DAY 2

Projects
• Research
• Design and Development
• Implementation
Research
• Presentations
• Lessons learned
• Improvement
• Tools

Design and development
• Review Lessons Learned
• Life Cycle cost
• Design Cycle models
• Tools
• Reliability Engineering
• Functional testing
• Qualification testing
• Acceptance testing
• Validation and verification
• Improvement
• Lessons Learned

Implementation
• Manufacturing
• Acceptance
• Inspection
• Factory Acceptance Test
• Quality control plan
• Improvement

Cost Accounting
• Activity based

Cost of Quality
• Prevention
• Appraisal
• Internal Failure
• External Failure
• Relating to finance
 
The Facilitator:

David Tozer PHD.

David Tozer earned a Ph. D in physics from the University of Waterloo. The topics studied were x-ray crystallography, binary alloys and statistical methods of analyzing x-ray crystallography data. After leaving university he worked in various organizations in the quality field. While working in these areas he also became an American Society for Quality Certified Quality Engineer. Dr. Tozer has a particular interest in seeing quantitative methods used to make decisions. Dr. Tozer has trained over 500 people on topics in the quality field. Most of the courses were on quantitative methods for data analysis.
Dr. Tozer implemented a Total Quality Management system in a defence contractor environment that led to significant savings for the contractor while leading to a higher level of customer satisfaction.
After working many years in the research and design process in many different organizations, he realized a lot of organizations where losing time and money in the design process. He also learned of a new method that better manage the design cycle. This method is Quality Function Deployment. It is his observation that many organizations could improve their design cycle by following the ideas involving all stakeholders in the design process and documenting the results of the design in a QFD diagram.

 

STUDENT KITS

Each student receive a kit that content everything you rnee to prepare the certification exam with ASQ
get a Primer, CD, some standards and worksheets.

Hampton Inn & Suites by Hilton
Dorval, Quebec

CHECK OUT THE CALENDAR HERE


THIS COURSE IS IN ENGLISH

8:00-5:30

Prix $1190 + taxes

For payment by check, please contact Protrain-Canada at:  514-433-8223

REQUEST FOR INFORMATION
via web form

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